Life Insurance FAQs - Billing & Payments
Why didn't I receive my bill?
Premium notices are generated 25 days prior to the policy due date and mailed to
the payor of the policy. The payor and policy owner are the same unless
otherwise instructed. If the policy is past due a notice is not generated for
the next billing cycle until the current billing cycle is paid. In addition,
please verify with the Company that the payors mailing address is correct.
Why did I receive a reminder notice?
Reminder notices are generated 14 days after the policy due date if a premium
has not been applied. If the payor mailed a payment more than 5 business days
prior to receiving a reminder notice, please contact the Company to verify
payment was received.
Why did I receive a termination notice?
Termination notices are generated 40 days after the policy due date if a
premium has not been applied within the 31 day grace period. If the payor
mailed a payment more than 5 business days prior to receiving a termination
notice, please contact the Company to verify payment was received.
How should I respond to a termination notice?
If the payor plans on making a payment within 10 business days of receiving a
termination notice, the policy can automatically be reinstated by sending in
the past due premiums as billed. If the payor is unable to make the payment
within the 10 business days, the insured must complete the
Reinstatement Request Form on the back of the termination notice along
with submitting all past due premium. The reinstatement application must also
be signed by the owner if the insured and owner are different. The
reinstatement application will be reviewed by our Underwriting Department. If
approved, the coverage will be reinstated if all back premiums have been paid.
If declined, the owner will be notified by the Underwriting Department and the
coverage will remain terminated.
What payment options are available?
Payments can be made on a monthly, quarterly, semi-annual, or annual frequency.
The owner can change the payment frequency by completing the Mode Change
section of the Policy
Change Request Form. Payments by check can be mailed to our home office
at 200 Day Hill Road, Windsor, CT 06095. Payments can be automatically
withdrawn from a checking account or applied to a credit card by completing the
Premium Payment Authorization Form.